At Anjrich, we strive to ensure your satisfaction with our toys and products. If for any reason you are not satisfied with your purchase, we’re here to help.
Please review the following terms regarding returns and refunds:
- Eligibility for Returns
- Items must be unused, in the same condition as received, and in the original packaging.
- Returns must be initiated within 2-3 days from the date of receipt.
- Non-returnable items include:
- Gift cards
- Custom or personalized toys
- Sale items or products marked as non-returnable
- Return Process
- Contact our customer service at [[email protected]/+917385113560] with your order number and reason for return.
- Upon approval, return instructions will be provided.
- Buyers are responsible for return shipping costs unless the item was damaged or defective upon receipt.
- Use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of returned items.
- Non-Returnable Items
- Certain products cannot be returned, including perishable goods, custom-made items, and any product not in its original condition, damaged, or missing parts due to reasons beyond our control.
- Sale items are non-returnable.
- Damaged or Defective Items
- For damaged or defective products, contact us within 2-3 days of delivery for a replacement or full refund, including shipping costs.
- Photos or videos of the damage may be required for verification.
- Refund Process
- After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed and credited to your original payment method within [2-3 days].
- Shipping fees are non-refundable unless the return is due to our error or a defective item.
- Late or Missing Refunds
- If you haven’t received a refund, first check your bank or credit card company as processing time may vary.
- If the refund is still not received, contact us at [ orders@ anjrich.com/ +917385113560].
- Exchanges
- Items are replaced only if they are defective or damaged. To exchange for the same item, contact us at [ +917385113560/ [email protected]].
- Gifts
- If the item was marked as a gift, you’ll receive a gift credit for the value of the return. Once received, a gift certificate will be sent to you.
- Contact Us
- For any questions regarding returns and refunds, contact us at:
- Email: [email protected]
- Phone:+917385113560
Cancellation Policy
At Anjrich, we understand that circumstances can change, and you may need to cancel your order. Please review the following guidelines for cancellations:
Order Cancellation
- Orders can be canceled within 24 hours of placement by contacting our customer service team at [[email protected]](mailto:[email protected]) or +917385113560. After this period, orders will be processed, and cancellations may not be possible.
- If the order has already been dispatched, it cannot be canceled. In this case, you may refer to our return policy once you receive the item.
Cancellation Fees
- Cancellations made within 24 hours of order placement are free of charge.
- Any cancellation requests after 24 hours may incur a processing fee if the order has already begun to process.
Refunds for Canceled Orders
- If a cancellation request is approved, any paid amount will be refunded within 2-3 days to the original payment method.
- Shipping fees are non-refundable if the order has already been shipped when the cancellation request is made.
Damaged or Defective Products
- In case of cancellations due to a damaged or defective product received, please contact us immediately within 2-3 days of receiving the item for a full refund or replacement.
For any assistance with cancellations, feel free to reach out to our customer service:
-Email: [email protected]
- Phone: +917385113560
